In a nut shell: Excellent Stay in the Heart of Santa Cruz. The hotel is right at the edge of the main pedestrian streets of Santa Cruz. It’s a lovely area full of restaurants, cafés, and plenty of shopping (according to my wife, very much worth it). There’s also a beautiful square directly across from the hotel entrance (Plaza del Príncipe de Asturias), full of trees, greenery, and shade. Both the beach and the port are within walking distance. The hotel itself looks new and modern. Our room was spacious, full of natural light, and had a nice view of the ocean. The bed was large and extremely comfortable. The bathroom was also spacious, and shower is a treat. Towels and toiletries were all very high quality. The room had air-conditioning, a safe, very strong and stable WIFI, and a minibar with complimentary two juices and two bottles of water which are refilled daily. Breakfast was varied and well prepared, with many local options. There were plenty of places to sit, several coffee machines around the room, and you can squeeze fresh oranges on the spot. Service throughout the hotel was excellent : at the reception, in the dining room, and from the cleaning staff. The only downside is that the hotel doesn’t have its own parking. You can look for free street parking nearby, but it’s difficult, and many areas are restricted. The hotel has an arrangement with a nearby parking garage: €18 per day with unlimited in and out access, and it’s about a 4 minute walk from the hotel. Considering the location, the room quality, and the breakfast, even with the extra parking cost, the price is very reasonable.

Rooms are very nice and modern. Great comfortable bed and nice pillows. Rooftop bar looks nice. Reception staff were amazing. When we needed extra towels and our safe wasn’t working the reception staff came up to help.

Excellent stay! + Location is really nice, close to everything, very walkable neighborhood. + The staff are really nice, helped us with every little request. + The rooms are quite new and modern. Feedback: * Would be good to have a dedicated laptop desk in the room. * The shower temperatures are pretty inconsistent, would be great to fix it.

I really can’t understand the negative reviews. Very modern, very clean, very friendly. Free refreshing drinks in the mini bar. Perfect central location. All the services you could wish for. Do people expect a spa and wellness Ressort hotel in the middle of city? It’s a city hotel and a very, very good one.

The overall experience was good. The breakfast is basic. The balcony door could use some repairs - hard to open/close and poor soundproof. The parking experience was not great - far from the hotel and on many one way streets.