Large and comfortable room with a huge comfy bed and beautiful bathroom. Great breakfast with lots of choice. Friendly, helpful staff. The hotel is scrupulously clean throughout. It’s set in a very elegant part of town, with classic villas and pretty streets and a lovely park nearby. We thoroughly enjoyed our stay.

We stayed here for one night while in town for a concert at the Auditorium. The public areas lacked character but our junior suite was excellent. A huge room with comfortable sitting area and a furnished balcony overlooking tropical gardens and pool . Close to a lovely park and the Ramblas for scenic strolling . We ate at Taberna Ramon just down the road , great atmosphere and tapas .

Disappointing Stay – Not Worth the 4-Star Price Unfortunately, this hotel was disappointing. While it charges 4-star prices, the amenities and overall standard are closer to a 3-star hotel. The property is in need of updating. Some rooms have been redecorated, but many have not, so don’t be misled by the room photos when booking. I booked based on the pictures shown, and it was very disappointing to receive an old, tired room with an unpleasant smell. I complained about this, and after some time I was moved—first to a disabled room for one night, and then the next day to another room that was slightly better, with nicer furniture. While this improved the situation somewhat, having to move rooms twice was very inconvenient and frustrating. Most of the staff were helpful and handled the issue reasonably well although one staff member (unfortunately I didn’t catch his name) was rude and unprofessional. I understand the hotel was fully booked and couldn’t offer a better room immediately, but it raises the question of why these old, tired, and smelly rooms are still being sold at all. The pool and garden area were nice, although it’s worth bearing in mind that the hotel is located next to a busy road. The food was good and offered decent variety and the restaurant staff were nice and friendly. Overall, despite some positives, I wouldn’t stay here again, at least not for the price they charge. I’d also like to add that I don’t usually complain about hotels, I’ve stayed in lower-standard accommodations before, but in those cases I knew what to expect. This stay was particularly disappointing because the hotel looked great in the photos and had good reviews, which set expectations that simply weren’t met for me.

Great staff. We have seen 2 room types and both were very comfortable. Both spacious and well equipped. The staff are all excellent, very friendly and very accommodating while always employing a professional approach. We have stayed a good number of times in Santa Cruz but this is our first time in the Hotel Colon Rambla. We will come back again on our next visitor Santa Cruz. Great value for money.

Colon Rambla is small hotel in the historic part of the city. Beautiful surroundings. We have stayed here a number of times and always enjoy it. We always stay in the junior suites which are large and comfortable and overlook the pool area. The staff are friendly. A big shout out to the duty manager Kevin who really made us feel welcome. Nothing was too much trouble for him. He is a big asset to the hotel.