Good location, but very poor experience overall. The location is very good, with easy access to bus stations and close to the biggest shopping mall, Meridiano. Unfortunately, everything else was disappointing. We booked through the official website, but our rooms were cancelled just a few days before our flight to Tenerife. We spent half a day trying to call the reception, but our calls were rejected. We even received an email saying the booking was successfully cancelled and that a refund was not possible. We almost lost £1000 just like that. The rooms were extremely cold. There was no heating available, even though it was mentioned in the booking. Because of this, I got sick and had to take medicine. We went to the reception to ask about the heating as it was mentioned in the website but they said they don’t have and the receptionist suggested she will have an extra blanket delivered to our room number but until the last day of our stay, nothing was provided. The cleaning service was very poor. There was no toilet paper (we had to buy it ourselves), and after cleaning, the blankets and pillows looked dirty and neglected. The cups are also not cleaned and they just forgot to put sometimes towels sometimes garbage paper The TV is very old and basically unusable. The gym is constantly wet because it is located right next to the jacuzzi, making it unsafe and unpleasant to use. In the end, we had to pay for Vivagym in for the period subscription because the hotel gym and jacuzzi were not usable. Overall, despite the good location, I would not recommend this hotel due to poor service, lack of communication, and unacceptable room conditions.

My girlfriend and I had an amazing time at the Atlantida Hotel in Santa Cruz. The service at the reception from Francisco was genuinely amazing. We saw how much he enjoyed helping us and how much he cared for us to have a good time at the hotel. He takes his job really professionally and we really see a lot potential in him.

No luggage service available. They have a tiny room for luggages and it was completely full. However, they've found a way to keep some large luggages in their reception desk office, I guess because of some tips they got. Maybe it's a custom here, who knows.

The pros on this hotel are that it is very well located, easy to get to, and the hotel parking garage is easy to use and not expensive. The staff let us park several hours before we checked in and to stay a few hours after. This was appreciated and worked well with our travel schedule. Another pro is that the check-in staff were very friendly and helpful. We had a junior suite, which was spacious and nicely laid out. Unfortunately, it was not especially clean, which is why I cannot give a higher rating. There was a large stain on part of the floor, several stains on the walls, the drapes had holes in them, and the bathroom smelled of mildew. This is really frustrating because the room itself is modern and generally in good condition, and the staff are really good. If the room had been properly clean, this would easily have been a 5-star review. As it is, this one experience is enough for us to look to a different hotel the next time we are in Santa Cruz.

What confused me about this hotel is that they offer a lot of amenities that travelers might not use, yet basic necessities were missing. For example, our room didn’t have a toilet brush, which made it awkward to leave the bathroom clean. Additionally, the shower gel hadn’t been refilled. We informed the staff, and while they said it might be refilled, it wasn’t during our one-night stay. On the positive side, we requested a kettle and received one, though only paper cups were available. The rooms looked quite worn and in need of some updates. However, the staff were friendly and helpful. It was convenient that for a 15 EUR extra charge, we could park our rental car at the hotel, as there didn’t seem to be any available parking spots nearby — all surrounding areas were packed with cars.