We stayed here as a family of 4 and booked a family room that ended up looking nothing like the photo, however was suitable for the 4 of us. The bed was big enough to fit myself, my husband and our two children, however there were two extra beds if needed. We had an issue locking the sliding doors but the maitanence man came straight away and fixed it. We couldn’t fault the cleanliness in the room, it was cleaned every day to a good standard. We did find two cockroaches and they were swiftly removed by the cleaner the next day. The carpet down the back stairs needs replacing, it’s dirty and stained. The downsides to the room was that it stunk like a sewer throughout the day and the bath was rusty. The staff at reception were great but the staff in the main restaurant really let them down, they’re rude, ignore you and are standoffish. We were waiting to be seated for ages but he was too busy on his phone so we just walked in and seated ourselves. The pool area is clean, plenty of spaces to sit and if you ask, they’ll heat the pool for you. The biggest issue with this hotel is the food. Breakfast is ok, lunch is poor with very limited variety and dinner was just either cold, random or inedible. We paid for half board but should have done B&B as we ate out for lunch and dinner everyday so was a huge waste of money for us. They don’t change the labels of the food often, with a plum cake being labelled for a different cake every day. It offers a great view but that’s the only benefit. I wouldn’t return to this hotel due to the food alone. There is no child friendly food here. The entertainment starts so late it’s not feasible for children and it is not a child friendly hotel. It’s in a great location but the food and service lets it down. I wouldn’t personally recommend.

DO NOT BOOK the all inclusive with this hotel. There is a fridge in your room but with nothing inside. No necessary utensils (cups/glass/spoon) or complementary stuff like tea. You can hear the people on the next room. At the bar area, service is a bit unfair - the table next to us got to order drinks 3 times we only get 1 time, we even approach the other bartender, but said we have to wait for the waiter which we did, but just passes us everytime we try to get her attention. It makes us feel like they perfer other customers and we book the all inclusive - should add another staff to get the orders during busy hours. .Food is really oily and not worth for all inclusive. Also disappointing service - waiter appointed us a table then after we got the food from the counter, somebody already took our place. So we move to another table ,but the waiter/staff saw us and they were so rude telling us not to sit on that table, yeah we knew we have to wait to be sitted, but they also have to pay attention where to assign the guests to be sitted. That table was empty by the way should have just made us sit there. The beds are old and uncomfortable when you move they squeek alot. Been to a cheaper hotel/airbnb at least they give you a kettle coffee mugs and even coffee, but no such thing here- which is very surprising. Like booking all inclusive but not even a complimentary water????. Not worth to stay for a couple of days. And this is just day 2 here will update

The staff at the hotel provided exceptional service throughout our stay—they truly made us feel at home with their warmth and attentiveness. The buffet food was also quite good and satisfying. However, the hotel facilities feel rather outdated. The pools are surrounded by excessive vegetation, which blocks sunlight from reaching many of the loungers. During this time of year, this makes it very difficult to fully enjoy the pool area. This also impacts the room views; what was advertised as a "sea view" turned out to be mostly obstructed by trees and the hotel's own landscaping. Additionally, the rooms are very small, the walls are thin (you can hear the neighbors clearly), and we encountered cockroaches. I don't understand how this property is rated as a 4-star hotel—it honestly feels more like a 3-star at best.

Check-in: + 5. Took a while but he was very informative. Room: 3. we received an ‚upgrade‘ to a family room. Which meant we had to listen to the screaming child next door. Thx. Restaurant: ~4. Overall the food was ok. Breakfast very good; dinner a bit of a toss between the two nights. Compared to what H10 publishes for Grand Class members (which we are): 5% discount - ok Welcome gift - no Lunch bon for two - ok 20% off bars and restaurants - no Daily turndown service - ok Bathroad & slippers - no Hot watter kettle in the room - no Complimentary minibar - no The last time we booked with H10 was for their hotel in Adeje (where we got an upgrade to a bungalow, were served a bottle of cava, and were treated to a very personal and welcomng experience). There you really do get the full benefits of being a Grand Class member; in PdlC, obviously not. Which is too bad as they are in a perfect location. Tough to give a recommendation as the experience fell well below meet expectations.

Worst Hotel ever! Not sure if 4 stars still means anything when I see what’s going on here. The buffet is very dirty, the staff just puts out dirty dishes right out of the (malfunctioning?) dishwasher and doenst care about it. Most dishes are dirty so you need to hunt for ceanish ones. It’s not just on a single day either, it’s every day. Food is also very lacking in flavor but full of oil to make it somewhat tasty. It’s obvious that they use leftovers to prepare new meals. Food is also cold most of the time regardless when you arrive (cold even when the buffet just opens) Rooms are tiny, windows and doors aren’t even remotely noise tight Not recommended! Not even if it was 1/2 price or labeled as a two star hotel